Assistant Vice President, Loan Control and Reporting Team

The Loan Control and Reporting Team is responsible for ensuring the accurate administration and reporting of loan portfolios. This role involves maintaining compliance with regulatory requirements, preparing internal, regulatory & HO reports, and providing insights to support decision-making processes.

Key Responsibilities

-Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standards:

• Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
• Lead collaboration and support efficient execution of offshored processes, overseeing service level agreements, and quality standards
• Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
• Lead collaboration and support to offshore teams.

-Manage operational incidents tracking, prompt issue resolution, root causes identification; Initiate thematic studies to eliminate incident reoccurrences.

• Have foresight on changes to policies, procedures, and best practices; Design and deliver knowledge sharing sessions to Shared Service Centre.
• Spearhead periodic procedure manual/standard operating procedure reviews with the end-to-end operating model in mind.
• Proactively manage business continuity and operational resiliency planning and testing.
  Identify risks associated with offshored processes, devise strategies to eliminate them and obtain Management buy-in.
• Conduct periodic service level agreement reviews.
• Managing and mitigating risks associated with financial transactions
• Oversee internal controls of offshored processes.
• Ensure offshored processes are compliant with regulatory frameworks.
• Lead department’s risk assessment activities.
• Manage branch specific control activities in a timely and efficient manner.
• Manage internal/external/regulatory audits in a timely and efficient manner.
• Lead and initiate processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
• Provide oversight and subject matter expertise on AML and compliance matters.
• Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time.

-Accurate processing of various transactions adherence to banking regulations, policies, and service level agreements to maintain operational excellence:

• Manage timely and accurate processing of transactions not offshored to Shared Service Centre
• Manage exceptions in transactions and report irregularities to Management promptly.
• Ensure preparation and submission of internal, Head Office and regulatory reports to relevant parties is done within allocated deadlines.
• Initiate process improvements in collaboration with relevant stakeholders.
• Oversee preparation and management of productivity matrixes and capacity model.

-Provide subject matter expertise towards projects initiatives.

-Lead management reporting and data analytics initiatives in the department.

-Initiate ideas towards digitization/paperless processing.

-Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience:

• Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
• Devise a framework to monitor customer service standards and initiate continuous improvements.
• Develop strategies to maintain customer service-related data and drive data analytics.
  Contribute towards new product initiatives by reviewing product papers; provide expertise on process design and risk controls.
• Proactively manage people development, people engagement, job rotation and succession plans in the team(s).
• Perform any other duties assigned from time to time.

Requirements:

• At least 7 years of relevant experience in Loan Operations and reporting
• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrate strong leadership and people management skills.
• Exhibit a strong and thorough understanding of loan control, administration, and reporting standards.
• Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.
• Possess strong analytical and problem-solving skills, attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office Suite.