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Front Office Executive

$ 2,000 - $ 2,500 / month


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Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

  • Fluent in English and a good Communicator
  • Well versed with computer
  • Service oriented with experience in the service sector

Key Responsibilities:

  • Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
  • Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
  • Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
  • Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
  • Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
  • Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
  • Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
  • Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

  • Education: Min O level.
  • Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
  • Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply

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We regret that only short-listed candidates will be notified.