Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
R

Customer Service Engineer

$ 1 - $ 1 / month
Original
Simplified

About Us:

We are a global leader in technology and data services, offering innovative solutions to clients worldwide. We are currently seeking a Customer Service Engineer to join our team in Singapore. This role is critical in providing technical support to our customers and ensuring that they receive timely and effective solutions to their technical issues.

Job Summary:

The Customer Service Engineer will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our products and services. You will work closely with both local and remote teams to ensure that customer support requests are resolved efficiently. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Technical Support for Customer:

· Provide first-line technical support to customers for issues related to our products, services, and systems.

· Diagnose and troubleshoot technical issues, including software, hardware, and networking problems.

· Collaborate with internal technical teams to resolve complex issues and escalate problems when necessary.

· Ensure timely resolution of support tickets, adhering to established service-level agreements (SLAs).

· Coordinate with Customer Service Team in other site, to provide smoothly 7/24 support experience for our global customers.

2. Customer Communication:

  • Communicate effectively with customers to understand their technical issues and provide clear, concise solutions.
  • Provide regular updates to customers on the status of their support requests, ensuring transparency and trust.
  • Conduct remote troubleshooting and support sessions with customers to resolve issues in real-time.

3. Documentation and Reporting:

  • Maintain detailed documentation of customer interactions, issues, and resolutions using the company’s ticketing system.
  • Provide regular reports on support activities, including issue trends and resolution times, to senior management.
  • Contribute to the development of internal and external knowledge bases by documenting common issues and solutions.

Qualifications:

  • Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Engineering) or equivalent experience.
  • 2-4 years of experience in a technical support or customer service engineering role.
  • Strong technical knowledge in IT infrastructure, networking, system and software troubleshooting.
  • Language Requirements:
    • Fluency in English and Chinese (Mandarin) to communicate with local customers and teams.
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
  • Strong customer service skills, with the ability to provide clear and concise technical guidance to non-technical customers.
  • Experience using support ticketing systems (Jira).

Preferred Qualifications:

  • Familiarity with data center operations, cloud services, or IT infrastructure.
  • Experience supporting global customers across various time zones.
  • Knowledge and expierence of NVIDIA AI Infra eco-system is a plus.
  • Knowledge of Linux System Administration, or AI development, training or inference is a plus.

Work Conditions:

  • Location: Singapore-based role with occasional travel as needed.
  • Working Hours: Full-time, with potential on-call responsibilities to handle urgent customer issues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth in a global organization.
  • A fast-paced, dynamic, and collaborative work environment.
Similar Jobs