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- Assist the management staff in planning, coordinating and managing staff and services to ensure the Bar operations run efficiently and effectively and that customer service standards are always maintained.
- Provide strong presence and leadership amongst the team in absence of management Staff.
- Oversee the bar staff, including bartenders, servers, and hostess ensuring they perform efficiently and provide exceptional service.
- Assist with recruitment, training, scheduling, and development of team members.
- Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
- Ensure high levels of customer satisfaction by providing a welcoming atmosphere and addressing customer complaints or feedback promptly.
- Lead by example in delivering excellent customer service.
- Review operating results with the team and identify opportunities to improve performance.
- Review the reservation book, pre-assign designated tables and follow up on all special requests.
- Inspect that enough menus are available and in good condition for service.
- Monitor stock levels, conduct regular inventory checks, and coordinate orders with suppliers to ensure the bar is well-stocked with beverages, garnishes, glassware, and other essentials.
- Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
- Collaborate with management and bartenders to develop new cocktails, seasonal drinks, and special promotions that appeal to the clientele.
- To create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
- Ensure the bar complies with health and safety regulations, alcohol licensing laws, and company standards.
- Maintain cleanliness and organization throughout the bar area.
- Assist in managing cash registers, handling cash, and ensuring proper financial records are maintained.
- Monitor sales targets and work towards achieving them.
- Handle any issues that arise during service, such as customer complaints, staff conflicts, or equipment malfunctions, in a calm and efficient manner.
- Diploma/Degree in hospitality or related field preferred
- A minimum of 2 years’ experience at a supervisory level within a bar or hospitality setting.
- Strong knowledge of beverages, mixology, and bar operations.
- Excellent communication and leadership skills.
- Strong organizational and multitasking abilities.
- Have a well-groomed, professional appearance.
- Ability to work well under pressure in a fast-paced environment.
- Knowledge of health and safety regulations.
- Customer-focused with a positive attitude.
- Ability to work flexible hours, including nights, weekends, and public holidays.
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