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- Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
- Negotiate with customer on repayment if they are unable to fulfill payment obligation
- Attending to customer's account enquiries and rendering prompt services on their request
- Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
- Update conversation with customer in collection system
- Working together with supervisors in solving irregular cases
- Making calls in the range of 200 to 250 daily
- Meeting and exceeding KPI set by management
- Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
- Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
- Able to multi task and work on demand
- Knowledge in Microsoft Words, Excel & Powerpoint.
- Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills
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