Epicareer Might not Working Properly
Learn More

Call Centre (6 months convertible to perm) Training Provided / MNC / Up to 2.5K #HAOT

Salary undisclosed


Original
Simplified

Salary: Up to $2500

Duration: 6 months

Location: West (islandwide pickup)

Working Hours: 5 day work week (Monday-Friday, 8.30am-5.30pm)

Key Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customer

Requirements:

• Minimum NITEC/Diploma

• Have Call centre exp/ Customer Service or Have order processing exp

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]