Call Centre (6 months convertible to perm) Training Provided / MNC / Up to 2.5K #HAOT
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Salary: Up to $2500
Duration: 6 months
Location: West (islandwide pickup)
Working Hours: 5 day work week (Monday-Friday, 8.30am-5.30pm)
Key Responsibilities:
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer
Requirements:
• Minimum NITEC/Diploma
• Have Call centre exp/ Customer Service or Have order processing exp
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307