Vice President, Sales Analyst, Contact Centre - Wealth & Personal Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high calibre professional to join our team as a Vice President, Sales Analyst, Contact Centre.

Principal Responsibilities

• Gather and translate key management information for overall sales, including but not limited to end-to-end sales journeys and overall life cycle management
• Identify change and/or improvement opportunities to create heightened sales culture and mindset through capturing, analysing and documenting key data points
• Support and manage performance of Contact Centre Channels to monitor their performance and ensure service level agreements are honoured
• Support Head of Sales with defining solution options that can be evaluated to recommend the best solution option that meets the needs and brings the most value to stakeholders
• Lead and collaborate with key stakeholders and participate in projects which can include tasks such as timeline planning, tracking progress to stakeholder engagement
• Support in forums and committees to represent view of Contact Centre
• Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards

• Degree desired but not necessary
• Highly analytical personality
• Proficient in MS tools such as excel, PowerPoint and word
• Must be flexible, sales and customer centric and can thrive in a team environment
• Able to self-develop by seeking feedback and open to changes
• Takes pride in delivering what is promised in line with the customer and service expectations
• Have a positive, can-do attitude with a desire to get things right first time every time and works around limitations
• Excellent communication skills
• Problem solving and Decision-making skills including a desire to do things better, to identify and set and strive for stretching goal

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.