Customer Service Executive / Enrolment Consultant (Full-Time) - East
$ 3,300 - $ 3,300 / Per Mon
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Coding Lab is looking for an Enrolment Consultant to join our team. We are looking for someone who is passionate about empowering future leaders in technology and making a lasting impact in their lives by empowering them with the necessary digital skills to thrive in this age of technology.
Enrolment Consultant - Roles and responsibilities
Lead Management and Parent Liaison
• Ensure all new enquiries (calls, email, online leads, walk-ins etc.) are responded to within 24 hours.
• Actively follow up on leads and assist them with their queries to identify the right classes and move them toward registration
• Ensure any follow-up with i.e. tutors, and placement tests are arranged and communicated clearly to all parties
Parent Liaison with parents/ community guests/ teachers
• Work hand in hand with tutors and management on parents’ concerns/queries.
• Report any matters of concern or clarification regarding families to the Management when relevant.
• Provide a bridge between tutors and parents by being aware of class matters/events & communicating important daily messages shared by
parents to the teachers effectively.
• Work to establish a collaborative, warm, and approachable team culture within the school.
Qualifications
• Bachelor’s Degree or Diploma
• 2 years of related work experience in a front office or admissions role in education a service-orientated industry
• Experience in sales or admissions will be an added advantage
• Possess a collaborative attitude and work well in a team-orientated work environment
• Excellent written and verbal communication skills
Snapshot of our ideal candidate
• Passionate about empowering children to become leaders in technology.
• Focused and disciplined and pro-active and quick to find solutions
• Proficient with Google Sheets
• Able to work on weekends (Sat and Sun), off days Wed - Thurs
• Degree or Diploma in any discipline
Enrolment Consultant - Roles and responsibilities
Lead Management and Parent Liaison
• Ensure all new enquiries (calls, email, online leads, walk-ins etc.) are responded to within 24 hours.
• Actively follow up on leads and assist them with their queries to identify the right classes and move them toward registration
• Ensure any follow-up with i.e. tutors, and placement tests are arranged and communicated clearly to all parties
Parent Liaison with parents/ community guests/ teachers
• Work hand in hand with tutors and management on parents’ concerns/queries.
• Report any matters of concern or clarification regarding families to the Management when relevant.
• Provide a bridge between tutors and parents by being aware of class matters/events & communicating important daily messages shared by
parents to the teachers effectively.
• Work to establish a collaborative, warm, and approachable team culture within the school.
Qualifications
• Bachelor’s Degree or Diploma
• 2 years of related work experience in a front office or admissions role in education a service-orientated industry
• Experience in sales or admissions will be an added advantage
• Possess a collaborative attitude and work well in a team-orientated work environment
• Excellent written and verbal communication skills
Snapshot of our ideal candidate
• Passionate about empowering children to become leaders in technology.
• Focused and disciplined and pro-active and quick to find solutions
• Proficient with Google Sheets
• Able to work on weekends (Sat and Sun), off days Wed - Thurs
• Degree or Diploma in any discipline
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