Customer Success Representative (Call Centre)

Full Time, onsite
NF Dental Group
Singapore, Singapore

$ 1,800 - $ 2,400 / Per Mon

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Customer Success Representative

The Customer Service Representative primary role is to schedule patients into the clinics' books by answering product and service questions; suggesting information about other products and services. Works in tandem with the clinical team and marketing team.

Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

The target is to ensure excellent service standards, maintain high customer satisfaction and schedule as many patients into the clinic as possible.

About NoFrills Dental:

NoFrills Dental is a young, innovative, dynamic and fast-paced dental group based in Singapore. We are a fresh and modern dental clinic located in Suntec City & Marina Square area. We're looking for like-minded, motivated and passionate people to grow our brand and dental clinic across Singapore.

We prioritise a healthy work-life balance for all of our dentists and staff while advocating that patients be treated with the utmost quality care at ALL times.

We place the needs and wellbeing of our people at the very forefront of our business. As we believe that "happy, positive & motivated people create a positive environment, which translates to happy & satisfied patients."

To give patients the ultimate experience, we are equipped with modern instruments and computerized, paperless records to serve them better! We take pride in giving the best for our patients and building long-lasting relationships!

At NoFrills Dental, our motto when it comes to serving our patients is pretty straightforward (It's in the name) - Providing consistently high-quality dental services at affordable prices for all patients, wherever we operate.

Job Highlights:

Positive & nurturing work culture
Competitive remuneration package
Training & career development opportunities
Work-life balance

You are expected to:

MAIN ROLE - BOOK PATIENTS INTO THE CLINIC

Respond & follow-up to customer enquiries via phone calls/emails/whatsapp/sms/social media
Book patients into the clinic
Utilisation of the clinical management system
Providing customers with details and information on dental procedures
Operational duties of Customer Service department
Build sustainable relationships of trust through open and interactive communication
Identify and assess patients' needs to achieve satisfaction
Greet customers warmly and ascertain problem or reason for calling
Work with customer service manager to ensure proper customer service is being delivered
Basic reports on successful bookings and follow-ups of patients.
Other duties as assigned by the Management

Requirements:

Experience in healthcare or dental will be an added advantage (but not necessary)
Preferably 2 years of experience in similar capacity.
Qualifications: Nitec and above.
Good command of the English language
Mandarin speaking is a bonus
Mature, positive attitude, team player & cheerful personality.
Proven customer support experience
Strong phone contact handling skills and active listening
Strong ability to communicate well with people from all walks of life.
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Familiarity with healthcare or insurance industries is a plus.
Proficient in computer skills