Distribution Operations Manager

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

Responsible for overseeing the efficient and effective day to day operations for the advisory channel, including alignment of all regulatory requirements and framework.

KEY ACCOUNTAIBILITIES

• Oversee the end to end process of the advisory channel
• ensure all regulatory requirements are being met with proper documentation in place
• Liaise with internal stakeholders for full adherence of all requirements, documents and processes
• Ensure timely submission of any regulatory and management reporting
• Collaborate with internal departments for implementation and maintenance of technology solutions driving towards high efficiency and accuracy
• Constantly consider automation initiatives for streamlining of processes
• Maintain a strong data governance structure to ensure proper documentation, auditing and compliance with data protection laws (PDPA)
• Conduct regular review on processes to mitigate operational risk

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree in business finance, operations management or a related field
• Minimum 8 years of experience in operations management within the financial services

KNOWLEDGE, SKILLS & ABILITY

• Strong knowledge of Singapore’s regulatory environment, particularly MAS regulations
• Strong interpersonal communications and leadership skills
• Demonstrated ability to develop operational strategies and improve processes
• Experience leading operational teams in a dynamic and fast – paced environment