X 15 Passenger Service Ambassador (Changi Airport / Contract / SHIFT / #8501)
$ 2,350 - $ 2,350 / Per Mon
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Want to work in the World Best Airport? Join us now as Passenger Service Ambassadors!
Job Scope:
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries,
feedback and proactively proposing solutions to assist them on their needs
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related
enquires, introduce and suggest facilities, retail and F&B options.
- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground,
and to escalate and activate relevant parties to follow up on the cases.
- Perform other ad-hoc duties as requested
Requirements:
- GCE O level with minimum 1 year of customer service experience
- Pro-active and is comfortable interacting with passengers
- Resourceful & able to work independently
- Willing to commit rotating shift
Other Information:
- Salary up to $2350 (Including allowances)
- Rotating Shift with 1 way transport provided
To apply:
Interested applicants please email to [email protected]
Thank you for your interest but only shortlisted applicants will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Agnes Ng
Job Scope:
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries,
feedback and proactively proposing solutions to assist them on their needs
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related
enquires, introduce and suggest facilities, retail and F&B options.
- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground,
and to escalate and activate relevant parties to follow up on the cases.
- Perform other ad-hoc duties as requested
Requirements:
- GCE O level with minimum 1 year of customer service experience
- Pro-active and is comfortable interacting with passengers
- Resourceful & able to work independently
- Willing to commit rotating shift
Other Information:
- Salary up to $2350 (Including allowances)
- Rotating Shift with 1 way transport provided
To apply:
Interested applicants please email to [email protected]
Thank you for your interest but only shortlisted applicants will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Agnes Ng
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