Business Support, Administrative Assistant

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Administrative Tasks:

• Manage correspondence, emails, and phone calls
• Maintain accurate resident records and databases
• Schedule appointments and meetings
• Process paperwork for new residents and handle move-in/move-out procedures

Customer Service:

• Serve as the first point of contact for residents, families, and visitors
• Address inquiries and resolve issues in a timely and professional manner
• Provide information about facilities, services, and policies

Operational Support:

• Assist in coordinating maintenance requests and follow up on their completion
• Help organize resident activities and events
• Support the implementation of health and safety protocols

Financial Administration:

• Process payments and handle basic accounting tasks
• Assist with budget preparation and expense tracking
• Generate and distribute invoices as needed

Compliance:

• Ensure adherence to relevant regulations and internal policies
• Assist in maintaining required documentation for audits and inspections

Reporting:

• Prepare regular reports on occupancy, resident satisfaction, and other key metrics
• Contribute to the development of operational improvement strategies

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous administrative experience, preferably in a residential or hospitality setting
• Proficiency in Microsoft Office suite and database management
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Customer service-oriented with a professional demeanor

This job description provides a general overview of the role. Specific duties and qualifications may vary depending on the employer and the type of residential facility.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.