Field Engineer

Make an Impact by:

Conduct site survey and visit, to understand customer needs, existing infrastructure and propose a home solution for customer. The solution may comprise of connectivity (eg wired, fibre, wireless), services (eg broadband, TV, voice, home automation (eg smart home), security services) that meet the customer needs.
Prepare accurate quotations and liaise with partners to schedule project activities, ensuring efficient resource allocation and timely completion.
Monitor project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
Gather logs and information and coordinate with the respective stakeholder to ensure resolution is achieved within the agreed timeframe.
In the event resolution can be achieve, shared root cause, recommend good practises and preventive measures.
To be the SPOC (or service manager) for VVIP on their technical query or fault reporting channel.
Conduct extensive testing on the recently introduced equipment, product, and services.
Evaluating the appeal made by the partner regarding the request for a repeated visit.
Provide regular feedback on the customer needs and behaviors.
Sharing of the process gap, non-productive procedure or customer pain point.



Skills for Success:

Diploma in Computer, IT, Engineer or Customer Service
Experience as a Field Engineer or in a similar role, preferably in the home / office networking, telecommunications, or green technology industry
Willing to work on weekends or public holidays
Ability to work independently and collaboratively as part of a team, adapting to various work environments and customer requirements.
Valid Class 3 driving license
Customer-oriented with strong negotiation and communication skills (oral and written)