Customer Service Admin

Responsibilities

Customer Service Responsibilities list:

• Manage incoming phone calls, email and enquiries

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

• Be able to understand Basic Mandari

• Looking for candidates available to work:
  • Monday: Evening, Morning
  • Tuesday: Evening, Morning
  • Wednesday: Evening, Morning
  • Thursday: Evening, Morning
  • Friday: Evening, Morning
  • Saturday: Evening, Morning
  • Sunday: Evening, Morning
• No experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 02 December 2024
• Expected salary: $2,000 - $2,300 per month