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Customer Service Associate

$ 3,500 - $ 3,500 / Per Mon

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Manage queries and requests from walk-in policyholders and Financial Representatives regarding Life and General Insurance policies, ensuring timely resolution.
Handle appeals, feedback, and minor complaints, providing excellent customer service and prompt closure.
Ensure compliance with business and regulatory standards, mitigating associated risks.
Stay informed on industry trends, emerging threats, and best risk management practices.
Highlight potential risks and proactively share risk management insights.
Assist with ad-hoc tasks, including support for Digital Comms and Call Centres.
May rotate across different service centers.
Perform additional duties as delegated by the Section Head.


EA Personnel Name: Myreen Chuah
EA Personnel No: R24123260
EA License No: 01C4394