Customer Service Agent (Live Chat)
$ 3,500 - $ 3,500 / Per Mon
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Respond to customer inquiries via phone/email promptly and professionally.
Record accurate details in the CRM system for all interactions.
Ensure timely follow-up and keep customers updated.
Escalate unresolved issues to management for quick resolution.
Prepare accurate requests, including policy summaries and beneficiary info.
Collaborate with stakeholders to meet service request needs.
Meet service delivery standards for all requests.
Take on additional projects and responsibilities as assigned.
EA Personnel Name: Myreen Chuah
EA Personnel No: R24123260
EA License No: 01C4394
Record accurate details in the CRM system for all interactions.
Ensure timely follow-up and keep customers updated.
Escalate unresolved issues to management for quick resolution.
Prepare accurate requests, including policy summaries and beneficiary info.
Collaborate with stakeholders to meet service request needs.
Meet service delivery standards for all requests.
Take on additional projects and responsibilities as assigned.
EA Personnel Name: Myreen Chuah
EA Personnel No: R24123260
EA License No: 01C4394
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