Ranger Buddy Supervisor (Part-Time)

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

· Oversee daily Ranger Buddy operations, including sales, record-keeping, inventory checks/ control, and equipment preparation.

· Manage inventory levels of Ranger Buddy products (programmes & rewards), and other relevant materials, ensuring accurate record-keeping and timely restocking.

· Maintain and ensure cleanliness and show quality of location(s) are in accordance to standards

· Troubleshoot and/or report equipment malfunctions.

· Ensure the environment is welcoming and exemplary service are delivered during interactions

· Lead the team to engage guests as brand ambassador, promoting the Ranger Buddy products

· Address and rectify guest concerns and feedback

· Anticipate crowd level and deploy necessary crowd control measures and/or queue management

· Provide guidance and supervision to the Ranger Buddy Crew

· Assist in the OJT training of new hires

· Ensure the Ranger Buddy Crew are up to date about Ranger Buddy products and general Mandai Wildlife Reserve offerings

· Manage deployment and task assignments

· Support and ensure that positions are always manned

· Any other duties as assigned.

Job Requirements:

· Minimum GCE 'N' Level

· Preferably with at least 1 year of customer service/hospitality experience

· Enjoys interacting with children

· Service-driven positive attitude with an outgoing personality

· Able to perform shift work, including working on weekends and public.

· Able to stand for long hours, in both indoor and outdoor environment

Shortlisted applicants will be allocated to the different parks accordingly.