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Jobs or company...

Customer Service and Operations Coordinator (Full-Time)

  • Full Time, onsite
  • Joy Music Studio (marine Parade) Pte. Ltd.
  • Marine Parade, Singapore
Salary undisclosed

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JobStreetSG
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Customer Service and Operations Coordinator (Full-Time)

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Why choose us? Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day.

Below are some of the benefits we offer:

  • Competitive Salary and Bonus Incentive Programs
  • Paid Annual Leave and Medical Leave
  • Medical Insurance Coverage
  • Mentorship and training support
  • Fun, energetic environment where the entire team often collaborate musically together
  • Employer sponsorship of related certification/skills development
  • Special rates for music lessons at our school
  • Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

  • Commitment levels: Full-Time 42 hours/week, on-site
  • Available to work on weekends and weekday afternoons/evenings

Role & Responsibility:

Sales

  • Respond effectively to enquiries (walk-in customers, online, email, phone)
  • Proactively manage customer leads to encourage trial sign-ups
  • Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

  • Oversee day-to-day operations and administration at the centre
  • Maintain and organize software used for scheduling, customer management, invoicing
  • Prepare and send student invoices accurately and on-time
  • Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

  • Support marketing/promotion activities when requested
  • Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

  • Greet students/parents and create a warm, welcoming environment
  • Build and maintain good relationships with parents and students
  • Assist with training/orientation new team members

Here's what we are looking for:

  • 1 year + in music or education/tuition related industry
  • 1 year + in customer-facing or operations related roles
  • Key skills: personal initiative, detail-oriented, team player, problem solving, multi-tasking
  • You Smile ALOT; a bright and cheerful personality with confident communication skills
  • Past experience working with parents, children and teens
  • Past experience learning music, performance arts, or music production a BONUS

To apply, please send your CV and Cover Memo to [email protected]. We look forward to hearing from you!

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