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Customer Relations Executive

Salary undisclosed


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Benefits

  • Professional development and training programs

  • Medical Subsidy

  • Team-building activities and social events

  • Discounts on our travel packages and services

Responsibilities:

  • Provide excellent customer service through personalized conversations

  • Communicating in a friendly disposition regardless internally or externally.

  • Ensure all calls, chats, emails are handled promptly & professionally.

  • Respond to inquiry, feedback and provide resolution in accordance with the company service standards

  • Perform data entries and quality checks on bookings for future arriving guests

  • Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently

  • Liaison between various business units on satisfying guests requests

  • Determine guests’ needs and quote the appropriate rate as per requirements on all products and services

  • Know the pricing, packages, and convert opportunities into sales

  • Ensure compliance with all company policies and procedures and regulatory requirements.

  • Excellent time management, attention to detail, and perform ad-hoc duties when assigned

  • Perform other ad-hoc assignment and project as and when necessary

Requirements:

  • Customer Service Experience with Good Communication Skills

  • Able to work on weekends and public holidays (On rostering)

  • Responsible and Accountable, and able to Work as a Team

  • Good Enthusiasm and Willingness to Learn

  • Dynamic, Independent, Reliable, and Flexible Approach

  • Able to offer Solutions to Daily Issues, and handle Office Administration

  • Possess good working attitude and have a strong sense of responsibility

  • Good Knowledge of MS Office and Web Chats will be an Advantage


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
    • Sunday: Morning, Afternoon
  • No experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 December 2024
  • Expected salary: $2,500 - $3,000 per month
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