Customer Relations Executive
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Benefits
Professional development and training programs
Medical Subsidy
Team-building activities and social events
Discounts on our travel packages and services
Responsibilities:
Provide excellent customer service through personalized conversations
Communicating in a friendly disposition regardless internally or externally.
Ensure all calls, chats, emails are handled promptly & professionally.
Respond to inquiry, feedback and provide resolution in accordance with the company service standards
Perform data entries and quality checks on bookings for future arriving guests
Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
Liaison between various business units on satisfying guests requests
Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
Know the pricing, packages, and convert opportunities into sales
Ensure compliance with all company policies and procedures and regulatory requirements.
Excellent time management, attention to detail, and perform ad-hoc duties when assigned
Perform other ad-hoc assignment and project as and when necessary
Requirements:
Customer Service Experience with Good Communication Skills
Able to work on weekends and public holidays (On rostering)
Responsible and Accountable, and able to Work as a Team
Good Enthusiasm and Willingness to Learn
Dynamic, Independent, Reliable, and Flexible Approach
Able to offer Solutions to Daily Issues, and handle Office Administration
Possess good working attitude and have a strong sense of responsibility
Good Knowledge of MS Office and Web Chats will be an Advantage
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- No experience required for this role
- Working rights required for this role
- Expected start date for role: 01 December 2024
- Expected salary: $2,500 - $3,000 per month