Customer Service Staff

Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

• Prepare and submit quotations to customers promptly

• Prepare and submit documents required by customers in their respective management systems

• Proactively update customers on their order status and shipment schedules

• Maintain accurate and updated records of spare parts price lists for customers

• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

• Prepare and submit documentation to assist customers with custom queries

• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

• Degree or Diploma holder with at least 3 years of relevant working experience

• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration

• Strong command of spoken and written English

• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)

• Possess a customer-centric mindset

• Meticulous & hardworking with strong organizational and analytical skills

• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude

• High level of integrity and can be trusted in handling confidential information

• Able to work well in a team as well as being independent and pro-active

• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations

• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds

• Experience in managing multiple projects/engagements with short deadlines is an advantage

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 02 December 2024
• Expected salary: $2,500 - $4,000 per month