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Application Support Analyst

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Application Support Analyst Opportunity at Autolus

Autolus is at the forefront of developing groundbreaking cancer therapies using next-generation, programmed T cell technologies. Our mission is to transform lives by delivering innovative treatments, and we’re looking for talented individuals to join us on this journey.

About Us: At Autolus, we embrace a culture of excellence, creativity, and collaboration. Our team is driven by a shared purpose and empowered to make a difference. We also believe in fostering a flexible and inclusive workplace where everyone can thrive.

Your Role:
As an Application Support Analyst, you’ll play a crucial role in ensuring the stability and efficiency of Autolus’ software applications. By troubleshooting issues, collaborating with stakeholders, and optimizing performance, you’ll directly contribute to our mission of delivering life-changing therapies.

Key Responsibilities:

  • Deliver technical support for software applications and ensure timely resolution of issues.
  • Monitor system performance, conduct updates, and perform routine maintenance.
  • Collaborate with internal teams and vendors to resolve application challenges.
  • Create and maintain documentation to enhance knowledge sharing and streamline support processes.
  • Develop and update troubleshooting articles for first- and second-line support teams.

What We’re Looking For:

  • Strong technical skills, with a focus on troubleshooting and resolving application issues.
  • Proficiency in managing software systems, with the ability to adapt and learn quickly.
  • Excellent communication and problem-solving abilities, with a user-focused approach.
  • Experience working collaboratively with cross-functional teams and stakeholders.
  • Bonus: Familiarity with pharmaceutical or commercial sales systems and software development life cycles.

Why Join Autolus?

  • Competitive salary, performance-related bonuses, and a range of benefits including private medical insurance, life assurance, and a pension plan.
  • Flexible working options to support work-life balance.
  • Participation in an employee share scheme to share in the company’s success.
  • A commitment to diversity, equity, and inclusion, recognizing that our collective differences fuel innovation.

Ready to Make an Impact? This is your chance to contribute to life-changing innovation in a supportive and forward-thinking environment. Join us at Autolus and help shape the future of cancer therapy.