Social Work Customer Service Officer [Central | Stat Board]
$ 2,300 - $ 2,300 / Per Mon
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Job Responsibilities:
Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
Conduct operational checks and replenish collaterals at the service center each day
Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
Respond to telephone and email inquiries
Provide administrative assistance such as data entry, filing, processing letters, and setting up video-conferencing equipment before appointments
Job Requirements:
Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism
Proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
Monday to Friday (8:30am to 6:30pm)
Queenstown MRT
We regret to inform, only shortlisted candidates shall be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
Conduct operational checks and replenish collaterals at the service center each day
Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
Respond to telephone and email inquiries
Provide administrative assistance such as data entry, filing, processing letters, and setting up video-conferencing equipment before appointments
Job Requirements:
Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism
Proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
Monday to Friday (8:30am to 6:30pm)
Queenstown MRT
We regret to inform, only shortlisted candidates shall be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
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