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Jobs or company...

Customer Service Solutions Officer (Permanent Part-time - Based in Tuas)

Salary undisclosed

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JobStreetSG
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About Air Liquide Singapore

Headquartered in Paris, France, Air Liquide Singapore Private Limited (ALSg) is the largest and leading industrial gas company in South-east Asia. ALSg employs 750 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry. With assets of more than S$1 billion, ALSg operates the largest network of air separation plants and gas production facilities dedicated to serving the different industries in Singapore. Strategically located on more than 20 sites in Singapore, our complete range of gases, which are produced under stringent quality control, are used in a wide variety of applications.

How Will You Be Contributing to Our Success?

As a Customer Service Solutions Officer, you will be responsible to deliver quality customer service on meeting specific customers' requirements on invoicing and invoice submission deadlines to support Air Liquide Singapore collection goals.


Job Description

To handle and manage customers' specific requirements for invoice submission:

  • Print invoices, debit notes and credit notes from system daily, weekly and monthly for dispatch to customers.
  • Submit invoices based on customers' specific requirements to facilitate payment.
  • Enter invoice data in various customers' web portals for submission of e-invoices.

Handle customers enquiries and requests relating to invoices:

  • Handle customers enquiries and requests and resolve invoice discrepancies to facilitate company's collection goal is met.
  • Identify reasons for wrong invoicing and propose corrective actions to reduce number of credit notes.
  • Liaise with various stakeholders to resolve invoicing issues.

Perform cylinder reconciliation:

  • Compile and consolidate the cylinder holdings of customers' various distribution points to provide accurate report for reconciliation against stock count results and rental invoices.
  • Liaise with various stakeholders and perform cylinder holding adjustments or bill for lost cylinders if required.
  • Raise ADO to adjust cylinder holding based on stock count results

Other duties:

  • Sort and compile DO images to Iron Mountain for DO to be imaged for our uploading in Gideons system.
  • Follow-up on system UAT and system related issues.
  • Manage and maintenance of e-mail address for sending of e-statements and e-invoices to customers.
  • Support various ROC/Commercial/Operations collaborated projects eg. CFD implementation, e-invoice conversion and etc.
  • Update customers feedback in BAR+360 CFD
  • Participate in annual stock count.
  • Provide back up for dept colleague during absence.
  • To perform any other duties as & when required of you by the company that such duties are relevant to your grade and within your capacity to perform.

Are you a MATCH?

  • Candidates with prior customer service experience in other businesses and operations may be considered as well.
  • Possesses a customer service mind set and is able to empathies with customers and quickly grasp the issues they’re facing.
  • Team player, IT savvy (Gideons system for invoice management)

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we're offering you a competitive package. At Air Liquide, we listen to our employees' expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

  • Base salary
  • Annual bonus
  • Allowances
  • Life insurance/Healthcare
  • Paid maternity/paternity leave
  • Childcare benefits
  • Flexi/Wellness benefits
  • Learning opportunities
  • Mobility opportunities

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

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