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Jobs or company...

Customer Service Representative (Logistics Coordination)

$ 4,000 - $ 6,000 / month
Original
Simplified

Key Responsibilities:

Order Management :

  • Create and validate customer orders in SAP, ensuring all necessary checks are completed.
  • Confirm material availability, set delivery dates, and release sales orders.
  • Work with Planning and Finance teams to resolve any issues blocking orders.
  • Process customer payments, including invoices, credit notes, and debit notes.
  • Maintain customer relationships and coordinate with third-party logistics (3PL) providers for smooth order execution.
  • Prepare and review documents for LC payment term orders.

Order Fulfillment:

  • Coordinate with 3PL for inventory picking, outbound documentation (OBD), and shipment arrangement.
  • Confirm product picking lists and lead times with 3PL to ensure timely loading and delivery.
  • Keep customers updated on order status and escalate any non-conformances or delays.
  • Monitor shipments, ensure compliance with customs regulations, and confirm delivery completion.
  • Prepare shipping documents (commercial invoice, packing list, COA) and send them to customers.
  • Proactively monitor 3PL performance to avoid late deliveries and prevent customer complaints.

Other Adhoc Duties:

  • Manage and resolve customer complaints, including non-technical issues and quality notifications.
  • Handle customer feedback professionally and liaise with relevant internal teams to resolve issues.
  • Suggest solutions for operational interruptions and escalate to the Customer Service Manager when needed.
  • Ensure adherence to safety and sustainability requirements and report any concerns to relevant stakeholders.

Qualifications:

  • Degree in Supply Chian Management with 2 year working experience
  • Knowledge of SAP or similar order management systems.

Additional Information:

  • Located Near Promenade MRT
  • Salary up to $6000
  • Office Hours, Monday - Friday.

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

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