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IT Specialist

$ 2,400 - $ 3,800 / month


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Job Description:

  • Handle all users' desktop requests and resolution.
  • Manage the ticketing system from input of request case, monitoring, status update, to case closure.
  • Troubleshoot and resolve issues related to:Email, Microsoft Office applications, Operating systems, Printing, Network connectivity, VPN, and Conferencing tools
  • Handle user onboarding and offboarding processes
  • Manage user accounts and email in Active Directory and Exchange/Office 365.
  • Oversee system and user data backups.
  • Maintain IT asset inventory

Requirements:

  • Diploma or equivalent qualification
  • Minimum 1 year IT support experience (preferably in IT System Integrator or Managed Service Provider environment)
  • Strong troubleshooting and customer service skills
  • Excellent interpersonal and communication abilities
  • Adaptable, positive attitude, and team-oriented
  • Self-motivated learner with interest in technology
  • Required to take Technology Certifications.
  • Local fresh graduate is welcome to apply.