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Airexport Customer Service|Up to $3300|Changi

$ 2,500 - $ 3,300 / month


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Airexport Customer Service

Working day: 5.5 day during probation, 5.25 after probation (Alt Sat)
Working Hours: 9am to 6pm (Mon to Fri), 9am to 1pm (Sat)
Salary: $2200 - $3300
Location: Changi

Responsibilities:

  • Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
  • Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
  • Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
  • Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
  • Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Requirements:

  • Proficiency in both English and Mandarin to effectively communicate with Mandarin-speaking associates.
  • Strong skills in Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work both independently and collaboratively with air operations and cross-functional teams.
  • Self-motivated, with a team-oriented mindset and a willingness to learn.
  • Flexibility to work overtime as needed to meet client and operational demands.
  • Able to perform OT when required.

Company Name: Talent Recruitment Pte Ltd
EA License No: 24C2338
EA Personnel Name: Loke Sai Lye (Loke)
EA Personnel No: R24123366
Email: [email protected]
Contact Number: 8805 9869