Product Owner

We are seeking a highly organized and strategic Product Owner to oversee the lifecycle management of our Product Development and Innovation (PDI) products. This role bridges product development, documentation management, cross-departmental communication, and customer feedback to ensure continuous improvement. The ideal candidate will drive the internal use and evaluation of our products while coordinating with customers to identify strengths and areas for improvement.

Key Responsibilities:

Documentation Management:

• Develop, manage, and maintain technical documentation (specifications, training materials, manuals).
• Maintain a roadmap per product and ensure all documentation is version-controlled, accessible, and shared with relevant departments (sales, marketing, etc.).
• Update documentation to reflect product changes and improvements promptly.

Product Usage & Internal Adoption:

• Implement processes for the internal team to use and test our products.
• Collect feedback from internal users to assess design, functionality, and usability.
• Monitor product weaknesses and opportunities to improve design and user experience.

Cross-Departmental Collaboration:

• Act as a liaison between product development, marketing, sales, and customer support teams.
• Ensure that product updates, features, and benefits are effectively communicated across the organization.
• Collaborate with sales teams to communicate product features, value propositions, and competitive advantages.

Customer Engagement & Feedback:

• Establish direct communication channels with customers and end-users to gather insights and feedback.
• Analyze customer feedback to identify pain points and improvement opportunities.
• Collaborate with the product team to prioritize and implement product enhancements.

Continuous Improvement & Metrics:

• Define KPIs to measure product usage, customer satisfaction, and internal adoption success.
• Work with PDI teams to ensure high-quality product testing and iteration.
• Drive initiatives to improve product quality, usability, and alignment with market needs.

Market Analysis and Strategy:

• Before the development of a new hardware product, conduct comprehensive market research to understand competitive landscapes and identify new opportunities.
• Collaborate with the marketing team to develop pricing models and strategies

Qualifications:

• Proven experience in product management, product operations, or enablement roles.
• Strong skills in documentation management and version control tools (e.g., Confluence, Notion, or SharePoint).
• Experience working with cross-functional teams, including marketing, sales, and engineering.
• Knowledge of product lifecycle management and hardware development processes.
• Customer-first mindset with excellent communication and relationship management skills.
• Ability to interpret data, feedback, and KPIs to inform product decisions.
• Technical background in hardware products is a plus.