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Roles and Responsibilities
• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Ensure knowledge of menu and products
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Communicate customer feedback to managers and recommend new menu items
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed and communicating inventory needs to management
• Handle daily administrative tasks related to outlet operations
Requirements
• Responsible, highly motivated and proactive individual with regular and punctual attendance
• Prior working experience as a Barista or in a similar customer service role is preferred
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic math skills for processing payment and handling cash transactions
• Able to work and collaborate as a team to achieve outlet targets and to ensure smooth operational process
• Flexibility to work various shifts, work evening, weekends, and holidays as needed
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 18 November 2024
- Expected salary: $2,800 - $3,000 per month
