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We are looking to hire an enthusiastic Store Brand Ambassador to be the face and voice of our brand. As a successful candidate, you will be involved in increasing brand awareness and sales by promoting our products through various media channels. You will work closely with our sales and marketing division to achieve its marketing goals and objectives, such as communicating the value of our products to customers, tracking customer feedback, and representing the brand at launches and events.
To excel in this role, you will have excellent communication and networking skills, and a strong presence on social media. Previous experience as a brand ambassador or similar role is strongly desired, as well as knowledge of sales and marketing principles.
Responsibilities
Working closely with operation and marketing staff to conceptualize marketing campaigns and strategies.
Educating customers about our products and sharing information and guidance through accessing the F&B app and kiosk.
Manage social media content to drive brand awareness and attract new customers.
Building rapport with customers and liaising on social media accounts with customers to answer their inquiries.
Monitoring customer feedback and escalating complaints to the customer service department.
Tracking customer preferences, metrics, and media campaigns.
Representing the company at product launches, events, and trade shows.
Always Maintaining a positive image of the brand.
Requirements
Diploma/Degree in Marketing or related field.
Prior experience in a customer service environment.
Ethical judgment and sound decision-making skills
Excellent verbal and written communication skills.
Friendly, approachable, and outgoing personality.
Working knowledge of social media platforms and tools (TikTok, Instagram, Facebook).
Ability to exercise creativity and critical thinking
Loves coffee!
Likes working in high-growth, fast-paced company.
Compensation
Hourly rate of $12-15/hour (Based on experience), with a minimum commitment of 24 hours per week, including weekends.
