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Job Description – Corporate Travel Executive
The Travel Executive answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions. He/She answers queries on products and services, and provides up-to-date pricing and availability information. He/She also provides accurate visa requirements and application details at the time of ticketing.
He/She is organized, service-oriented with strong social skills, and is able to interact with clients to understand their preferences and better serve their needs. He/She also resolves queries by clients regarding any products and services.
Duties and Responsibilities
• Provide accurate travel arrangements for corporate accounts including air, hotel, car, ground transportation, visa and, travel insurance arrangement
• Understand clients’ need for complete accurate records of bookings and, offer best alternatives available in terms of pricing & routing.
• Ensure high level of professionalism and customer satisfaction delivered in accordance to the Service Level Agreement and clients’ travel policies.
• Undertake high level of confidentiality.
• Provide feedback based on usage of workplace technology.
• Build and maintain good working relationships with travellers and travel arrangers.
• Report client dissatisfaction of product and services delivery to the management.
• Undertake after-office-hours emergency line duty as and when assigned.
• Any other duties as assigned by Team Lead/HOD/Operations Manager/General Manager.
Working Location: Depot Road, Gombak Drive
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $2,600 - $3,200 per month