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Reservation Agent

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Job Description – Corporate Travel Executive

The Travel Executive answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions. He/She answers queries on products and services, and provides up-to-date pricing and availability information. He/She also provides accurate visa requirements and application details at the time of ticketing.

He/She is organized, service-oriented with strong social skills, and is able to interact with clients to understand their preferences and better serve their needs. He/She also resolves queries by clients regarding any products and services.

Duties and Responsibilities

• Provide accurate travel arrangements for corporate accounts including air, hotel, car, ground transportation, visa and, travel insurance arrangement

• Understand clients’ need for complete accurate records of bookings and, offer best alternatives available in terms of pricing & routing.

• Ensure high level of professionalism and customer satisfaction delivered in accordance to the Service Level Agreement and clients’ travel policies.

• Undertake high level of confidentiality.

• Provide feedback based on usage of workplace technology.

• Build and maintain good working relationships with travellers and travel arrangers.

• Report client dissatisfaction of product and services delivery to the management.

• Undertake after-office-hours emergency line duty as and when assigned.

• Any other duties as assigned by Team Lead/HOD/Operations Manager/General Manager.

Working Location: Depot Road, Gombak Drive


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,600 - $3,200 per month