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Senior Operations Data Analyst

$ 7,000 - $ 9,500 / month


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Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, supporting top-performing departments including software development, engineering, product, marketing, content, and people management.

What you’ll be doing

As a Senior Operations Data Analyst, you will:

  • Act as a strategic partner in Product Operations to grow the extent of data-driven planning and decision making. Product Operations watches over our service platforms and infrastructure, ensuring our services are working reliably and seamlessly for our customers.
  • Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to our cross functional teams in their business challenges.
  • Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboards.
  • Collaborate with Data Engineers and Analytics Engineers to define requirements and standards for data pipelines and transformations, aligning with broader requirements.
  • Drive quality and consistency, setting solid standards for the team

Who we’re looking for

If this sounds like you, please get in touch!

  • Are passionate about data and using it to influence business decisions.
  • Have 4+ years of experience in a Data Analyst / Business Intelligence Analyst role.
  • Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
  • Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
  • Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
  • Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
  • Proficient with querying languages such as SQL, and visualization tools such as Tableau/Power BI
  • Are organized and able to lead complex projects with multiple user stories and dependencies.
  • Seek a fast-paced environment where you will make an instant impact.
  • Want to work alongside other intelligent and passionate people.

Nice to have, but not required

  • Data science experience (e.g. experimentation, predictive analytics, machine learning).
  • Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
  • You are comfortable talking technology and communicating with developers on technical topics.
  • Understanding of operational metrics such as connection statistics, server telemetry, bandwidth utilization, and more
  • Experience with Operations Monitoring tools such as Grafana, InfluxDB