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Jobs or company...

Lead Quality Assurance Professional

Salary undisclosed

Apply on

Workday
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WHO YOU’LL WORK WITH

You will report into the Sr. Manager of Quality Assurance based in Portland, Oregon and be our liaison between the region and the global Quality Assurance team. You will represent regional Quality Assurance across our People Solutions team, partnering across the organization to ensure we are well represented. Extended stakeholder partners will include other global Quality Assurance Leads, HR Regional Functional Leaders, Technology teams, external consultants, vendors, and Data Compliance & Reporting teammates.

WHO WE ARE LOOKING FOR

The Lead Quality Assurance Specialist Professional will be versatile, supporting global and regional initiatives that are prioritized across HR to identify and engage our stakeholders and ensure proper quality assurance for critical processes and services.

  • Bachelor's degree in Business, Data Analytics, or related field; or equivalent
  • 5+ years of professional experience in high-profile agency, corporate service and process management organization, and/or employee quality assurance roles supporting globally branded organizations
  • Successful experience in working effectively to support senior executives and the skills to help provide guidance and direction to peers
  • Excellent data collection, analysis skills and strong attention to detail and working knowledge of tools, methods and concepts of quality assurance as well as proficiency in HR Systems and other relevant software applications. (example: Workday, ServiceNow)
  • Ability to communicate plans across a sophisticated matrix on a corporate, regional, and functional basis, including presenting before audiences of various sizes and cultures and working effectively in cross-functional teams

WHAT YOU’LL WORK ON

You will engage with stakeholders across multiple functions throughout the region to understand quality assurance needs, gather requirements, create, document and update audits and controls, ensure standards and quality assurance governance is maintained, assess service, and process gaps and deliver recommendations for improvement, lead operational management/excellence according to the needs of each function.

  • Prepare and present detailed reports on HR quality metrics, audit findings, and improvement recommendations across People Solutions
  • Work across People Solutions to elevate the purpose and role of quality assurance and bbuild strong relationships with key collaborators throughout People Solutions to understand their quality assurance requirements and provide them with strategic recommendations.
  • Collaborate with HR leadership and cross-functional teams to drive continuous improvement initiatives and promote best practices by providing inputs on key service and process management initiatives.
  • Assist with the creation of internal controls and audits through tool and methodology utilization and collaborating back with our stakeholders to implement
  • Consult and engage with the regional stakeholders to determine future needs and provide support as required.
  • Coordinate with the Global Quality Assurance team to ensure consistency in processes, awareness in team direction, and alignment with HR strategy.
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