Epicareer Might not Working Properly
Learn More

Team Leader (Visitor Management Service)

$ 2,400 - $ 2,800 / month


Original
Simplified

Responsibilities

  • To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently
  • Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counter
  • Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary
  • Manage resources including manpower, equipment and supplies in daily operation
  • Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary
  • Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
  • Conduct on-the-job training (OJT) for new staff and refresher training programs, if necessary
  • Provide regular feedback to the Supervisor on staff performance and disciplinary matters
  • Disseminate operation updates/information to staff promptly and accurately
  • Conduct daily roll calls
  • Verify temperature records and attendance, as and when necessary
  • Any other duties as assigned by the Superior

Requirements

  • Minimum 3 years of experience in customer service related field and one year of supervisory experience
  • Able to perform physical job duties like carrying and moving of items
  • Proficient in the English language to enable good communications with visitors and staff
  • Good natured and patient. Have good temperament to handle difficult visitors and staff
  • Good typing skills. Ability to be familiar with the computer and the good knowledge to comprehend and learn and apply a new system quickly and accurately.
  • Able to commit staggered shifts (7:30am to 5pm / 8am to 5:30pm / 10:30am to 8pm / 11:30am to 9pm)