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Hotel Reservations Executive

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Job Responsibilities

Help guests with planning and booking reservations for Integrated Resort products and services
Understand guests’ needs and provide them with personalized solutions.
Be customer centric with internal and external guests via all communication channels
Deliver high touch experience that is aligned with Company Service Strategy to all guests
Handle first level complaint with a pleasant disposition
Agility to handle services and requests effectively & efficiently
Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
Up to date with hotel information of events/activities to provide accurate information in a timely manner
Responsive to emergency situations in according to hotel guidelines
Contribute to achieve individual and team KPIs
Support other responsibilities that may be assigned from time to time