Junior Customer Onboarding Specialist

About Us:We’re a team dedicated to delivering exceptional experiences to our customers through top-notch products and services. We believe that a customer’s journey is just beginning when they choose us, and that’s where you come in! As a Junior Customer Onboarding Specialist, you’ll be an integral part of helping new customers feel confident, supported, and excited as they begin using our platform.

About the Role:We’re looking for a Junior Customer Onboarding Specialist to join our dynamic Customer Success team. In this role, you’ll be responsible for ensuring that new customers have a seamless and positive experience from day one. You’ll work closely with customers to understand their needs, guide them through the onboarding process, answer their questions, and make sure they’re set up for success. If you’re passionate about customer satisfaction, a fast learner, and excited to dive into the world of customer onboarding, we’d love to hear from you!

Key Responsibilities:

• Welcome new customers and guide them through the onboarding process with clear instructions and support.
• Assist customers in setting up their accounts, understanding key features, and customizing settings to suit their needs.
• Act as the first point of contact for any questions or issues new customers might encounter during onboarding.
• Work collaboratively with the Customer Success team to continuously improve the onboarding experience.
• Document common customer questions and solutions to contribute to an internal knowledge base.
• Gather feedback from customers to help enhance the onboarding process and overall user experience.

What We’re Looking For:

• Customer-focused: You’re enthusiastic about delivering an outstanding experience and love helping others succeed.
• Strong communicator: You can explain processes and ideas clearly, both in writing and in person, and adapt your communication style to different customer needs.
• Organized and detail-oriented: You’re able to juggle multiple onboarding tasks and track customer progress.
• Tech-savvy: Familiarity with software, CRMs, or other digital tools is a plus, and you’re comfortable learning new systems.
• Problem-solver: You have a proactive mindset, eager to identify and resolve any issues customers might face.

Preferred Qualifications:

• Local diploma or bachelor’s degree or equivalent experience.
• Prior experience in a customer service, support, or onboarding role is a plus.
• Familiarity with CRM or customer support tools (such as Salesforce, HubSpot, Zendesk, etc.) is a bonus.

Why Join Us?

• Be part of a supportive and growth-focused team that values your development.
• Opportunity to make a meaningful impact on customer satisfaction from day one.
• Collaborative culture with room to grow and advance within the company.
• Competitive salary, benefits, and professional development opportunities.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From $3,500.00 per month

Benefits:

• Employee assistance programme
• Flexible schedule
• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person