Head of Operations (F&B)

Job Description

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards.

Responsibilities:

Business Operations

· Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with functional support departments as to align with strategic business objectives.

· Responsible for the setting up of new sites, working with contractors and suppliers to ensure timely opening of sites

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· In-charge of client management

· Drive customer loyalty for service excellence

People Management

· Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals

· Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualification

· At least 8 years of experience in F&B environment

· Minimum 5 years exposure in management position institutional catering

· Passionate and interest in F&B operation

· Strong business acumen, critical thinking and analytical skills

· Determination to succeed and ability to deliver result

· Good problem solver and self-confidence in decision making

· Ability to lead and inspire the team to achieve organizational goals

· Strong inter-personal skills and to lead by example with hands-on-approach

· Ability to identify the market trends and creative to new ideas to stay ahead of competition