Customer Service Specialist/Coordinator
$ 2,200 - $ 2,200 / Per Mon
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SG GDW Supplies Pte Ltd is a Singapore entity that provides a wide array of beautifully customized products for Gates, Doors, Windows, Grilles and Digital Locks.
Due to expansion plans, it is now looking for suitable candidates to embrace the growth and be part of its family.
Why join us?
We offer attractive salary that commensurate with work experience & opportunities for career advancement.
Job Description:
* Issue/create invoices, templates, all work orders & windows form
* Organize & schedule appointments for measurement & installation & maintain records.
* Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
* Logging and tracking customer issues and requests to ensure prompt resolution and problem solving.
* Handle order administrations, process customers' orders to support our Sales.
* Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
* Identifying and escalating complex customer issues to the appropriate team or manager.
* Contributing to the continuous improvement of customer service processes and procedures.
* Liaising between operations, suppliers and customers.
* Any ad-hoc jobs assign by supervisors/management.
Job Requirements:
Min 1 year's experiences in customer services/internal sales support is preferred.
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
Strong problem-solving and critical thinking abilities to effectively address customer concerns.
Demonstrated experience in a customer service or Call Centre role.
A keen eye for detail and the ability to multitask and prioritize tasks efficiently & team player.
Having a strong sense of urgency and responsibility, meticulous and good follow up skills.
For any urgent application, please WhatsApp your resume to 87882252
Due to expansion plans, it is now looking for suitable candidates to embrace the growth and be part of its family.
Why join us?
We offer attractive salary that commensurate with work experience & opportunities for career advancement.
Job Description:
* Issue/create invoices, templates, all work orders & windows form
* Organize & schedule appointments for measurement & installation & maintain records.
* Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
* Logging and tracking customer issues and requests to ensure prompt resolution and problem solving.
* Handle order administrations, process customers' orders to support our Sales.
* Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
* Identifying and escalating complex customer issues to the appropriate team or manager.
* Contributing to the continuous improvement of customer service processes and procedures.
* Liaising between operations, suppliers and customers.
* Any ad-hoc jobs assign by supervisors/management.
Job Requirements:
Min 1 year's experiences in customer services/internal sales support is preferred.
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
Strong problem-solving and critical thinking abilities to effectively address customer concerns.
Demonstrated experience in a customer service or Call Centre role.
A keen eye for detail and the ability to multitask and prioritize tasks efficiently & team player.
Having a strong sense of urgency and responsibility, meticulous and good follow up skills.
For any urgent application, please WhatsApp your resume to 87882252
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