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Relationship Officer

$ 2,300 - $ 3,500 / month


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Duties and Responsibilities:

  • Manage the residents and enhance overall service experience of residents
  • Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level
  • Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised
  • Conduct callback with the resident to ensure issues are well-resolved before closing the case
  • Assist in crisis management and visit affected residents and provide updates accordingly
  • Solve, propose and make decisions at operation level
  • Enhance overall service experience
  • Manage and monitor arrears cases
  • Conduct home visits to remind residents for arrears payment and identify financial hardship cases
  • Any adhoc duties as assigned by the supervisor

Requirements:

  • Candidate should preferably hold a Diploma in Hospitality Management Course
  • Those without relevant diploma qualification but with relevant work experience will be considered too
  • Possesses a strong customer-oriented mindset
  • Possesses strong communication skills with ability to effectively engage with residents
  • Ability to identify issues, think critically, and offer solutions quickly and efficiently
  • Ability to work well with others, share information, and contribute to a positive work environment