On-site Service Assistant

The role is responsible for carrying out basic tasks at a customer site or multiple customer sites in Singapore. All of which can include but are not limited to, inventory management, purchasing, shipping, receiving, chemical tracking, storeroom tracking, and even product delivery.

Major Job Duties and Responsibilities:

• Perform inventory management-related functions such as monitoring slow moving and dead stock, conducting cycle counting and yearly inventories, reporting, etc.
• Perform purchasing functions such as providing level 2 and 3 ESS support (B/O, DFS, or 3P Support), managing quotes, document control, filing, and records maintenance, sorting and monitoring reclaimed and recyclable material, resolving open invoices/pricing, and forecasting, etc
• Responsible for all customer service related functions including but not limited to: order entry, reporting, basic cross-referencing and product conversions to VWR brand or best buy products, maintaining metrics, and cost avoidance, etc.
• Perform shipping coordination activities such as shipping customer material (including hazardous materials), answering customer calls, handling routine issues, operating a hand-jack and forklift, entering relevant shipping information into the customer computer system, and maintaining inspections on safety stations and equipment.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
• Interface directly with customer POC, purchasing directors, facility directors, plant managers, etc. responsible for managing consigned, non-consigned, customer-owned, and 3rd party inventory onsite at the customer location.
• Utilize VWR and basic customer computer systems (ESS, Citrix, Info Access, Intranet, StockTracker, ChemSW, and customer-specific ERP systems as well as customer-specific shipping systems ) in fulfillment of job duties.
• Meet goals and objectives: revenue, safety, performance, and quality.
• Create programs for enhanced service efficiencies.
• Interfacing with manufacturing reps.
• Document SPI Requests.
• Perform other duties as assigned.

Qualifications (Education/Training, Experience, and Certifications)

• Min. ITE/ Nitec or equivalent qualifications
• Prefer 1-2 year experience in material handling/inventory replenishment or customer service
• Environmental Health Safety knowledge is a plus
• Cross-referencing and inside sales experience a plus

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Information Access and System ESS; intermediate computer skills including Microsoft Office with proficiency in Word and Excel
• Solid understanding and experience in either shipping, inventory, or purchasing
• Displays a professional can-do attitude
• High regard for safety, quality, and adherence to protocols, policies, and procedures
• Ability to prioritize tasks, and meet deadlines
• Ability to communicate effectively with both the customer and internal contacts
• Must be able to lift 25kg maximum