Junior Client Services Executive

$ 5,400 - $ 5,400 / month

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Day in the Life:

Assist the project team in implementing events/projects on-site
Communicate with clients from event preparation to planning and execution
Manage clients' expectations regarding project, event, or exhibition
Service existing clients by understanding their requirements and providing cost control
Attend events to gain a good understanding of current trends
Address client inquiries, concerns, and complaints promptly and effectively, ensuring high levels of satisfaction.
Serve as the main point of contact for clients, coordinating communication between them and internal teams.
Gather client feedback to identify areas for improvement and enhance overall service quality.
Request payment and invoices from clients and suppliers, respectively
Develop cost reports for approval
Develop and submit project reports after event completion

Requirements:

Degree / Local diploma in Hospitality / Tourism Management / Business or equivalent
Fresh graduates with relevant internships or coursework are welcome to apply.
Good interpersonal and communication skills
Well-versed in Microsoft Word / Excel / Project
Ability to handle client complaints and challenges with a positive approach.
Work collaboratively with cross-functional teams to ensure seamless service delivery.
Flexibility to adapt to changing client needs and industry changes.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to $5,400.00 per month

Benefits: