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Key Responsibilities
Lead a team to handle driver enquiries, disputes and compensations to meet operational targets
Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations
Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance
Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies
Manage escalated cases, to ensure timely and effective resolution
Conducting performance coaching to Driver Partners who breached platform's policy
Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept
Key Requirements
Objective thinker, able to be firm yet empathetic
Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
Excellent communication, interpersonal, and presentation skills
Energetic, driven, passionate, proactive, and attentive to details
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Minimum Diploma in Business or related field
Lead a team to handle driver enquiries, disputes and compensations to meet operational targets
Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations
Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance
Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies
Manage escalated cases, to ensure timely and effective resolution
Conducting performance coaching to Driver Partners who breached platform's policy
Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept
Key Requirements
Objective thinker, able to be firm yet empathetic
Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
Excellent communication, interpersonal, and presentation skills
Energetic, driven, passionate, proactive, and attentive to details
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Minimum Diploma in Business or related field
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