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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Executive

Salary undisclosed

Apply on

IndeedSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

CUSTOMER SUPPORT EXECUTIVE JOB DESCRIPTION

POSITION SUMMARY:

Customer Support Executive responsible for providing service to our customers through interacts with customers via phone calls or emails. We provide quotation, process orders, follow-up orders and delivery arrangement for our customers. This position will also require initiative to respond to post-order customer service requests such as handling customer complaints, return of goods, provide back order update to customer of any anticipated delays.

We provide prompt and accurate response to all our customers’ request and strive to provide excellent customer service in this fast-paced environment.

Key Responsibilities:

  • Answering phone calls, response to sales enquiries and providing quotation to support sales team.
  • To support local and overseas sales activities which includes distributor / dealer / reseller.
  • To ensure all working procedures and documentation are complied to the local regulation and corporate requirement (e.g. FCPA, GTC, DPS Screening, MD Screening, Chemical Poison License & etc.)
  • To support or perform any related tasks including document preparations during order capturing to invoicing process e.g. TDO, Porforma/Commercial Invoice, Return Goods Authorization (RGA) / Credit Note (CN) / Debit Note, CoA/SDS & etc.
  • Process and confirm orders, product availability, delivery, billing questions as well as returns and cancellations of orders.
  • Ensure accurate documentation for filing of all quotes, purchase order & supporting email if any.
  • Check and reply emails from ePO email address including recording of the Purchase Order received.
  • To generate monthly, quarterly and yearly reports for Key Account customer if required.

Other Responsibilities:

  • To attend weekly backlog meeting.
  • To attend monthly team meetings, company townhall meetings & etc as per schedule.
  • To provide backup / support other CSE when necessary.
  • To highlight and discuss any externally or internally issue and provide suggestion/solution for improvement as and when necessary.
  • To participate in all training activities provided by the company or vendors if applicable.
  • To manage own annual leaves and ensure not carrying forward annual leaves more than the stipulated by the company.
  • To abide to all company’s policies and procedures.

** May be required to provide project support, and perform other customer service operations related duties as the need arises and/or assigned.

Minimum Requirements/Qualifications:

  • Diploma in Science related field is preferred.
  • At least 1 to 2 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) is preferred.
  • Good English communication and written skills
  • Proficient in MS Excel and other Microsoft Office applications.
  • Able to work independently and work well with teams.
  • Positive attitude and willing to learn
  • Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment
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