Onsite Support Engineer- 6 month contract - extendable
$ 72,000 - $ 84,000 / month
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- Good technology exposure
- Growth opportunity
- Executing IT equipment installs and QA of desks to ensure ready for business use.
- Deliver high-quality support to end-users in a courteous professional manner
- Support desktop technology and applications including Market data
- Respond to calls / tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite, Market Data applications, Mobile computing, printers and other applications
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
- Experience working at a financial enterprise level
- Must be familiar with PC hardware / software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktop support
- Able to effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2016/365
- Broad understanding of mobile tech including BES12, Android and IOS devices
- Webex / Zoom & Skype for Business support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Must have excellent written and verbal communications skills as well as strong customer service experience
- Availability to work weekends and holidays as needed
- Creative and innovative workplace
- Opportunity to learn and grow
- Good work culture
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