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IT Onsite Specialist (L3 Support, Pharma MNC) #HFT

$ 4,500 - $ 5,200 / month


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Roles and responsibilities:

  • Level 3 support
  • Hardware IMAC Support
  • Troubleshoot, diagnose, and resolve the tickets which required onsite support.
  • Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
  • Asset Management.
  • Alert Customer in case of low asset (hardware) or licensing issue (Software)
  • PC and other devices logistics Management.
  • Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
  • Customer 3rd Party Support and Co-ordination
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Perform other duties as assigned

Requirements:

  • Diploma / Degree in Computer Information Systems, IT or related field.
  • Experience in handling Modern Device Management using SCCM and Intune.
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
  • Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
  • Must have understanding of Azure/ cloud environment
  • Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599