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Front Desk

$ 1,800 - $ 2,200 / month


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Responsibilities

  • Greet all guest in a friendly and helpful manner, and attempt to learn and use guests' names at every opportunity.
  • Register and room all arrivals according to established procedures.
  • Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems.
  • Assist and support Guest Services Executive to ensure that the hotel policies and procedures are adhered to.
  • Maintain cashier float and ensure accurate faily report of all money received.
  • Attend to guests' complaints, inquiries, and requests in a timely and courteous manner.
  • Perform the audit balances and prepare all work for audit in an orderly fashion.
  • Maintain exemplary department standards of behavior, appearance, and attitude.
  • Conduct shift briefings to communicate hotel activities and operational requirements.
  • Perform any other tasks as assigned within reasonable means.

Requirements

  • Customer oriented with a pleasant disposition
  • Able to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to speak and write well in English
  • A flair for service will be advantageous
  • Minimum GCE "N"/"O" level or preferably a Diploma from School of Tourism/Hotel Management, or its equivalent professional certification
  • Ability to multi-task
  • Willing to work in 3 rotating shifts, including weekends and Public Holidays
  • Good interpersonal and communications skills