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CREDIT RECOVERY OFFICER

$ 2,200 - $ 2,700 / month


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Job Description

  • Conduct debt collection from debtors via phone calls.
  • Negotiating with debtors to provide best payment option to clear outstanding amount.
  • Initiate necessarily follow up action for collection (as per defined process).
  • Conduct administrative duties - monitoring of payments and file management.
  • Maintaining a high level of customer service while collection actions are adhering to company policies and procedures.
  • Able to handle complaints and understand customer concerns to provide solution.
  • Any other ad-hoc duties.

Required Knowledge & Experience

  • Possess strong written, communication and negotiation skills.
  • Able to communicate in English. Other local language will be a plus.
  • Able to make good judgement in reviewing assigned accounts.
  • Computer literate and able to adapt to company software and applications.
  • Work independently and as a team player.
  • Customer centric.

*Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

  • Annual Leaves (capped to 18-days)
  • Compassionate Leaves (capped to 3-days)
  • Marriage Leave (3-days)
  • Birthday Leave (1-day)
  • Examination Leave (2-days)
  • Off-In-Lieu to credit if Public Holiday falls on a Saturday.
  • Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
  • Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
  • Salary increment after successful confirmation based on individual's performance.

5-days work

Nearest MRT: Expo