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Call Centre Officer (Geylang Bahru) / 1 year, Office Hour ~

Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Leading Utilities Group company



Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)



Job Responsibilities

Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
Ensure productivity and quality standards are met
Other ad-hoc duties as assigned



Job Requirements

At least 2 years of experience in contact centre handling voice and/or non-voice channels
Strong customer service skills
Excellent communication, written and interpersonal skills
Ability to work independently while being a cohesive team member



As this position is urgent, interested applicants please WHATSAPP Bertram at 8189 1194 and indicate the following:

Name:
Availability to start work:
Nearest MRT to your Residential area:
"Call Centre Officer (Geylang Bahru)"



GOREF:9982

EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394