Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Service Desk Agent/IT Support | Junior Level - Min 1 Year IT Support Experience

Salary undisclosed

Apply on

FastjobsSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
KEY RESPONSIBILITIES:

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

REQUIREMENTS:

Minimum Education: Diploma in IT-related fields
Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
Customer Service Experience in a non-tech call center environment will not be considered.
Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

OTHER DETAILS

Working Location: Bedok
Core Rotating 8.5hr Shift
Working days - 5 days rotating
Monday to Friday: 8.5hrs
Day Shift: 01.00PM – 10.30PM, with dinner break
Night Shift: 10.30PM – 08.00AM with night snack/supper break
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