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Call Centre Agent / Contact Centre Agent

$ 2,000 - $ 2,300 / month


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Simplified
  • Working hours: 5/5.5 Days
  • Commitment period: 6 months (Convertible/Extendable)
  • Location: Kallang Pudding Road
  • Basic salary : $2290 + Shift Allowance $100

Roles & Responsibilities:

  • Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
  • Escalate cases that do not fall within FAQs to the relevant and correct parties.
  • Follow-up on outstanding cases and perform call-backs to customers if necessary.
  • Consistently deliver excellent quality service to our customers to achieve customer satisfaction
  • Ability to understand customers’ needs and provide appropriate solutions and attention
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Data entry and other ad-hoc duties assigned

Requirements:

  • Min NITEC
  • Call Centre experience preferred

Applicants who possess the relevant experience or interest are most welcome to apply.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Chua Pei Jie Emily
Registration Number: R24125061
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)