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Quality Assurance Officer |Up to $3,000/mth | 1 Year Contract (Renewable)

$ 2,800 - $ 3,000 / month


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Responsibilities:

  • Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
  • Review closed sales calls per day for General Insurance Team.
  • Backup for Auto Insurance for Call Review purposes.
  • Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
  • Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
  • Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
  • Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
  • Other ad-hoc duties as assigned by supervisor

Requirements:

  • Preferably have quality assurance experience and insurance products knowledge.
  • Candidate must be able to evaluate and provide feedback calls
  • Meticulous and responsible team player.
  • Proficient in Microsoft Office.
  • Able to multi-task.
  • Fast Learner and willing to learn on multiple Insurance Products.

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin